Terms And Conditions

The front door of Villa Koumos, as seen from the courtyard, offers a welcoming sight upon arrival. Framed by two terracotta urns, containg exotic plants, the door stands open, granting a tantalizing glimpse into the villa's interior. It beckons visitors with an air of anticipation, promising a delightful holiday in Crete.

House Rules

  • Smoking inside the villa is not permitted. Please clean up if you smoke outside.
  • No pets.
  • Take rubbish to the municipal bins during your stay and before you depart and don't allow rubbish to accumulate inside or outside the villa.
  • Switch off air conditioning units in unoccupied rooms, when you leave the villa or when doors and windows are open.
  • Do not use glassware in the pool area.
  • Paper can be flushed down the toilets but don't flush sanitary towels, wet wipes, nappies or similar objects.
  • Our blue striped beach towels may be used away from the villa. Please wash and dry them on your last full day, ready for the next guests.
  • Please report any losses, breakages or defects to the villa management.
  • Don't use artificial tanning products which cause stains on linen and furnishings.
  • Clean crockery, cutlery and utensils on your last day and return them to the cupboards and drawers. Clean and remove debris from the barbecue, if you've used it.
  • Lock the doors and secure the villa when leaving. Return the key to the key safe and set the numbers to 0000. You must vacate the villa by the agreed date and check out time.
  • By booking on our site you signify your knowledge and acceptance of our Terms and Conditions and we reserve the right to charge you for breaches of them including but not limited to the cost of additional labour, replacement, repair, making good or loss of rental income.

Safety

  • The safety of children and other guests is your responsibility.
  • Please note the safety signs and the location of safety equipment, which must only be used for its intended purpose.
  • It is forbidden to interfere with the pool hatches, plant and chemicals.
  • Use the safety gates to restrict access to the pool area and steps.

Payments & Cancellations

  • Your booking will be confirmed upon receipt of the deposit and is subject to receiving the final payment at least 30 days prior to your arrival date.
  • Free changes and cancellations are accepted up to 30 days prior to your arrival date.  No refund is made for cancellations within 30 days of arrival or leaving before your booked departure date.
  • Greek VAT and other taxes are included at current rates but will be subject to adjustment if rates change before arrival. 

Liability

  • Guests are advised to take out comprehensive Travel Insurance.
  • The owner and staff accept no liability for death, injury or accidents to villa guests or visitors or for any matters outside their direct control.