Booking Terms & House Rules

01

The booking agreement

The person making the reservation is the lead guest. The lead guest must be at least 18 years old, have authority to make the booking for everyone included in it and ensure that all guests understand and follow these terms.

A request or provisional reservation does not create a confirmed booking. The agreement begins when the required deposit has been received and we issue or confirm the booking acceptance.

02

Prices, deposit and payment

• The accommodation price and required deposit are shown during booking and in your booking confirmation.
• The booking is confirmed when the required deposit has been received.
• The final balance must be received at least 30 days before the arrival date. The due date appears in your booking confirmation.
• If a booking is made within 30 days of arrival, the payment requirements shown when you book will apply.
• Unless clearly stated otherwise, the advertised accommodation price includes pool heating, air conditioning, the welcome pack, towels, bed linen, cleaning, card fees and Greek taxes charged as part of the accommodation price at the rates then applicable.
• The Greek Government Climate Resilience Levy is charged separately at the rate applicable to your stay and will be shown during the booking process.

03

Changes and cancellations by you

• You may change or cancel your booking without charge up to 30 days before the scheduled arrival date.
• A requested change remains subject to availability. Any difference in the accommodation price will be confirmed before the change is accepted.
• If you cancel within 30 days of arrival, the booking is normally non-refundable. However, any amount retained will not exceed the reasonable net loss arising from the cancellation. If the accommodation is rebooked, we will take the replacement income into account after reasonable costs.
• No refund is normally made for late arrival, unused nights or departure before the booked check-out date, except where required by law or where the failure to provide the contracted accommodation is attributable to us.
• Accommodation booked for specific dates does not generally carry an automatic 14-day cooling-off period. This cancellation policy applies from confirmation, without affecting any statutory rights.

04

Changes or cancellation by us

We will make every reasonable effort to provide the accommodation as booked. If an exceptional problem makes the villa unavailable, we will contact you as soon as reasonably possible and refund the accommodation payments made to us for the affected stay.

This does not limit any additional rights or remedies you may have under applicable law.

05

Guests, occupancy and use

• Villa Koumos accommodates a maximum of six guests.
• Only people included in the accepted booking may stay overnight. Please obtain permission before inviting other visitors to the property.
• The villa may be used only as private holiday accommodation. Parties, events, commercial activities and subletting are not permitted without prior written agreement.
• Pets are not permitted.
• Please behave considerately and avoid excessive noise or disturbance, particularly during the evening and overnight.

06

Arrival and departure

Your confirmed arrival and departure times will be stated in your booking information. Early arrival or late departure is possible only when agreed in advance.

At departure, leave the villa by the agreed time, lock and secure the property, return the key to the key safe and reset its numbers to 0000.

07

House rules

• No smoking indoors. If you smoke outside, dispose of everything safely and leave the area clean.
• Place rubbish in the municipal bins regularly and before departure. Do not allow it to accumulate inside or outside the villa.
• Switch off air-conditioning in unoccupied rooms, when leaving the villa and whenever doors or windows are open.
• Toilet paper may be flushed. Do not flush wipes, nappies, sanitary products or other unsuitable objects.
• Artificial tanning products that may stain bed linen, towels, furniture or other surfaces must not be used at the villa.
• Wash used crockery, cutlery and utensils and return them to their cupboards or drawers before leaving.
• If you use the barbecue, allow it to cool safely and remove food residue and debris before departure.
• Close and lock the villa whenever it is left unattended.

08

Pool and guest safety

• Parents and accompanying adults are responsible for the supervision and safety of children and other guests in their party.
• Children must be actively supervised around the pool, terraces and steps.
• Use the safety gates provided to restrict access to the pool area and steps.
• Glassware must not be used in the pool area. Suitable alternatives are provided.
• Do not open, move or interfere with pool hatches, equipment, plant or chemicals.
• Observe safety signs and do not move or misuse fire extinguishers, emergency equipment or other safety equipment.

09

Linen, towels and cleaning

Bed linen, bathroom towels, pool towels and normal end-of-stay cleaning are included in the accommodation price. Please use the towels for their intended purpose.

The blue striped beach towels may be taken away from the villa. Please wash and dry them on your final full day so they are ready for the next guests.

10

Damage, breakages and additional costs

Please report damage, breakages, defects or missing items promptly. Early notification gives us the best opportunity to put matters right and minimise disruption.

The lead guest is responsible for reasonable costs arising from damage, loss, exceptional cleaning or breach of these terms caused by the booking party or its visitors. This may include repair, replacement, additional labour and directly resulting loss of rental income where properly evidenced. Fair wear and tear is excluded.

11

Problems during your stay

Tell the villa management promptly about any fault, concern or complaint during your stay. We must be given a reasonable opportunity to investigate and, where possible, correct the problem.

If the matter is not resolved during the stay, please provide the details in writing as soon as reasonably possible after departure.

12

Events outside reasonable control

We are not responsible for failure or delay caused by events outside our reasonable control, such as severe weather, wildfire, utility or communications failure, transport disruption, government action or other emergency. We will take reasonable steps to assist and minimise disruption where practicable. Your statutory rights are not affected.

13

Responsibility and liability

Guests remain responsible for their personal safety, belongings and the appropriate supervision of children. We are not responsible for loss, injury, disruption or expense caused by a guest’s own act or omission, a third party not connected with providing the accommodation, or an event outside our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing in these terms affects your statutory consumer rights.

14

Travel insurance

We strongly recommend comprehensive travel insurance from the time you book. It should be appropriate to your party and circumstances and cover cancellation, medical treatment, personal belongings, travel disruption and activities you intend to undertake.

15

Privacy and these terms

Personal information is handled in accordance with our Privacy Policy.

We may update these terms from time to time. The version supplied or available when your booking is confirmed will normally apply to that booking, except where a change is required by law or agreed with you.